Business process mapping reveals inefficiencies, streamlines workflows and drives scale. Done well, process mapping builds ...

Business process mapping is the strategic analysis of identifying and creating a visual depiction of the process flow of various areas of an organization. For example, the supply chain cycle is an ...

A process map is essentially a breakdown of a process to determine how it flows and, ultimately, how effective it is. Those who complete process mapping look closely at elements such as the ...

Application dependency mapping, or ADM, is a crucial aspect of IT operations, particularly in the fields of incident management, change management, and performance optimization. It is a process ...

Value stream mapping is an essential Lean Six Sigma tool. We explore how to create a value stream map and examine real-world case studies into how the technique has reduced costs and increased ...

Process maps are a useful tool for focusing your efforts and saving valuable time. Senior Value Engineer Luca Boi explains how this team-based tool harnesses the power of visual thinking to help ...

MaritzCX’s customer journey mapping program is not a process-mapping exercise.

According to Digital Services Georgia, a citizen journey map is a “visualization of a person’s process, end-to-end, to accomplish a goal.” State and local agencies have used them to illustrate how ...