BPM is a lot like a GPS for process automation -- it provides a way to structure data and analyze only the relevant paths to help you reach your outcome.

Business process mapping also benefits companies when training employees, consumers or service providers. For example, many organizations administer new-hire orientations.

For example, a company such as a hotel chain might utilize process mapping to see if management interaction with staff is effective or if guests are satisfied with their experience at the hotel.

After nearly 100 years, business process mapping is still helping organizations visualize internal processes for everything from employee onboarding to IT hardware and software.

Here are some examples: • Lengthy business process reengineering projects deliver a pile of incomprehensible flow charts that only the authors understand.

Execution management software took a huge step forward recently with the commercial introduction of object-centric process mining. Vaishnavi Sashikanth of Celonis explains how this technology and the ...