Before making the case for business process automation, be sure you know which workflows and tasks are best suited to being automated.

Automation tools can help employees avoid repetitive tasks, improve customer service and ultimately help in the digital transformation of a company.

BPM is a lot like a GPS for process automation -- it provides a way to structure data and analyze only the relevant paths to help you reach your outcome.

Kognitos is using generative AI to introduce a self-service approach to business process automation and overcome the limitations of RPA.

Kore.ai says it’s bringing automation to a new class of business processes, with a range of specialized agents available that can be customized to handle some very specific organizational tasks.

For example, engineers write scripts, and business analysts create automated workflows using process visualization tools.

In its early days, robotic process automation emerged from rudimentary screen scraping, macros and workflow automation software. Once a script-heavy and limited tool that was almost exclusively ...

Business processes evolve over time, and intelligent automation requires a thorough assessment of what is not working optimally.

A sole focus on technology will not be enough if meaningful and measurable business process improvement is the goal.